How much are the shipping costs and to which countries does it ship?

We ship worldwide and therefore it depends on the location!

I didn't receive an order confirmation?

After you have ordered from our online shop, you will receive an order confirmation by email. If you have not received this within an hour of placing your order, there could be one of the following reasons: Did the email end up in the SPAM folder of your email account? Maybe you entered the wrong email address? If none of the described cases apply, please contact our support (contact@noirvere.com), it may be that the order was not completed successfully.

Can I change my order afterwards?

If you contact us within 24 hours, we will try to adapt your order perfectly to your wishes However, your order will be processed as soon as possible, so please do not wait too long on this matter.

We offer all kinds of payment methods!! You can pay either via PayPal, credit card, Klarna, Sofortüberweisung, ...

As soon as your order has been packed and is ready to be shipped, you will receive a confirmation by email. For shipments sent with DHL, a tracking number is available. If your shipment has not arrived within 10 working days of dispatch (after receiving the shipping confirmation by email), please contact our customer support (contact@noirvere.com), we will be happy to help you!

How long can I cancel my order?

The cancellation period is 14 days from the day you receive the goods. If you want to cancel your order, please contact our customer service and we will take care of it.